The view from the top

The view from below

Using the Trust  Model

Why choose me?

How to contact me

Some stories

Ideas and resources

Using the Trust™ Model

So much of the focus on business relationships is on conflict resolution. Yet research by Dr John Gottman in Seattle on personal relationships has demonstrated the key to success is not how you handle disagreements, but how you are with each other at other times.

The challenge in business, as identified in Daniel Goleman's mould-breaking book 'Emotional Intelligence', is how to 'manage with heart', particularly when surrounded by a corporate culture that looks askance at such attitudes.

But what's demanded of leaders and managers is changing:

Yesterday's leader was a decision maker and resource allocator who asked how to best exploit an employee's abilities for the organization's gain. Employees were seen as tools and resources for accomplishing the organisation's goals. Today's leader is a people developer and relationship builder who asks, 'How can I help this person become more valuable as an individual - as well as to all of us'.* 

We don't need to like people to have effective working relationships... but we do need to trust and respect them. The Trust Model™ enables individuals and teams to enhance existing business relationships or to fix broken ones.

I take individuals and teams through a structured process that not only deals with current challenges but lays the foundations for sustainable and effective business relationships.

Here are a few of the scenarios where the approach can be beneficial. (See stories for more).

Management teams - facilitating the process of confronting and resolving underlying relationship issues that are getting in the way of achieving core strategic aims or breaking down long-standing blocks.

Team v. manager - helping managers work through leadership challenges with teams.   

Key employee conflicts - sorting out distracting conflicts between key employees.

Team building - helping new teams establish strong shared working relationships from the outset.